Agriculture Field Service Lead - Colfax, Wa.

• Lead and manage all aspects of field service support, ensuring team alignment and operational excellence.
• Take out, set up, and calibrate equipment for growers in the field.
• Oversee daily maintenance of all applications and support equipment at the branch facility, including trucks, tractors, implements, and other assigned equipment.
• Move and set up tanks as needed.
• Attend product training sessions and meetings when necessary.
• Ensure correct materials and proper use of safety gear at all times.
• Resolve disputes by collaborating with salespeople and internal teams.
• Mentor and develop junior field service technicians, providing guidance on equipment setup, calibration, and maintenance best practices.
• Coordinate with branch management to prioritize service calls, equipment setups, and field operations based on customer needs and business goals.
• Serve as a primary point of contact for field operations, communicating effectively with internal teams, customers, and sales staff to align expectations and deliver outstanding service.
• Assist with planning and scheduling maintenance routines and equipment usage to maximize productivity and uptime.
• Identify and implement process improvements within field service operations to enhance efficiency and customer satisfaction.

• Minimum of 5 years of experience in field service operations or a related technical role.
• Proven ability to lead teams and manage people effectively, fostering a positive and productive work environment.
• High School Diploma or equivalent.
• Forklift Driver and Driving Certification (offered on the job).
• Valid driver's license with Class A CDL or willingness to obtain one.
• Strong mechanical skills and understanding of fabrication techniques.
• Ability to operate material handling equipment, including forklift, order picker, pallet jack, and other equipment as required.
• Physical ability to repetitively bend and lift boxes and bags up to 80 lbs.
• Willingness to work overtime during busy seasons.
• Knowledge and/or experience with agricultural operations (preferred).
• Demonstrated ability to take ownership of service operations, ensuring timely completion of tasks and proactively resolving issues to minimize downtime.

• You have a high level of integrity and maintain a professional appearance and positive attitude.
• You're punctual, prepared, and adaptable to a variety of job duties.
• You possess excellent interpersonal and communication skills, building strong relationships with customers and team members.
• You lead by example in safety, professionalism, and quality of work, setting the standard for others.
• You inspire and motivate your team, creating a culture of collaboration and continuous improvement.

• The base compensation for this position ranges from $27.40 to $36.58 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

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