Customer Service Coordinator

Responsibilities:

• Act as a liaison between the customer and our plant facilities or sales teams

• Monitor and enter incoming sales orders

• Create invoices and other documentation based on sales orders

• Respond to customer requests for various documentation

• Oversee and resolve complex order issues

• Handle various customer service complaints

• Prepare & analyze metrics such as on-time delivery and order/product changes

Qualifications:
Required

• 2 years customer service experience in an office environment

• Strong computer skills in MS Word and Excel, large databases, and data entry

• A customer service focus and ability to build relationships

• Strong communication, organizational, analytical, and problem solving skills

• Ability to prioritize multiple tasks and meet deadlines in a fast paced environment

• Strong numbers orientation and attention to detail

• Self-starter; ability to work independently while contributing to team goals

Asset

• Degree or diploma in Business

• Bilingual in French and English (written and oral)

• Understanding of shipments and associated documentation

• Experience in the agricultural industry