Customer Service Representative

Overview:

Customer Service Representatives utilize a variety of tool, methods and techniques to ensure that clients are satisfied and that their needs are met. They also support those in sales/management roles to ensure that sales targets are achieved.

What responsibilities will I have?

• Responsible for sales administration in an office environment and for establishing direct links with field representatives
• Provide liaison between customers and the company by ensuring prompt and efficient processing of customer correspondence, requests and orders.
• Process and follow up customer sales, complaints and service enquiries
• Process direct sales, prices and quotes
• Arrange deliveries in accordance with company practice
• Direct general enquiries to appropriate channels
• Maintain general product knowledge
• Manage after-sales services and continually improve those services

What education and training is required?

Associates degree in agricultural business or related field.

To pursue a career as a Customer Service Representative:

The following high school courses are recommended:  agricultural education, a focus on sciences such as animal science and biology, and mathematics.

Typical Employers:

Employed by food production companies, equipment sales companies, chemical companies, co-ops, seed production companies, retail businesses, animal health companies, and financial services companies.

Future Job Market/Outlook:

The future outlook for Customer Service Representatives is projected to be good to excellent.

Suggested Professional Organizations and Associations:

• Midwest Equipment Dealers Association
• National Agri-Marketing Association
• Women in Agribusiness
• Agriculture Council of America
• State Agribusiness Associations