Job Description:
The Dealer Process Manager plays a critical role in the successful implementation and ongoing management of dealer-related digital processes. The position is responsible for ensuring the seamless coordination between the retail dealer systems and the dealer networks, directly contributing to operational excellence and business growth.
- Coordinates and manages the rollout of new dealer processes related to the FARMPOINT system integration.
- Monitors progress and success of implementation activities, identifies challenges early, and drives corrective action plans.
- Leads cross-location coordination to ensure consistent rollout.
- Serves as primary liaison between CLAAS, vendors, and dealers to ensure clear communication and alignment during system use.
- Supports process design efforts to align FARMPOINT functionalities with CLAAS business models and dealer workflows.
- Facilitates requirement gathering and communicates inputs to internal development teams to shape system enhancements based on dealer feedback.
- Organizes and conducts training sessions on CLAAS Partner Office tools to enable adoption and effective usage by dealer staff.
- Provides dealers with analytics-based insights to optimize parts ordering and inventory management.
- Drives continuous improvement initiatives to streamline the aftersales chain and enhance customer satisfaction.
- Oversees efficient parts inventory management to maintain optimal stock levels while minimizing excess or obsolete parts.
- Analyzes storage and logistics data to improve parts storage efficiency and reduce turnaround times.
- Implements and maintains key performance indicators (KPIs) such as inventory turnover and fulfillment lead times.
- Manages escalated parts-related issues by coordinating cross-functional teams to ensure swift resolution and minimize operational impact.
- Note: This position includes frequent travel; a valid driver's license with an annually verifiably safe driving history and passport are required. The position will require overnight travel and weekend or evening work.
Your profile:
- Bachelor's degree Computer Science, MIS or similar field or equivalent work experience or;
- Bachelor's degree in business administration, Engineering or related discipline, Data Science, or related field preferred, not required.
- 3-5 years of relevant work experience preferably in a dealer environment.
- Proven experience in process management, project coordination, or dealer/retailer operations, ideally within the agricultural or related industries
- Experience using Tableau or other relevant report creation software.
- Demonstrates strong analytical skills for monitoring business processes, system implementation, and performance tracking
- Communicates effectively and interacts professionally with diverse internal and external stakeholders
- Manages multiple priorities in a dynamic environment and adapts to evolving role responsibilities
- Shows proficiency in office software; experience with CLAAS Partner Office tools or similar platforms considered advantageous
- Strong understanding of dealer processes, especially in parts and service-related areas
- Affinity for data and digitalization
- Brings experience in system implementation at a dealer level; project management skills preferred
Full-time Benefits Package Include:
- Premium free health, vision, short-term disability, and long-term disability;
- Competitive rate dental plans;
- Competitive paid time off;
- 401(k) with a generous company match;
- Retirement Readiness Program;
- Company-Paid Life Insurance;
- Flexible Spending Accounts;
- Dependent Care Resources Program;
- Tuition Reimbursement;
- Employee Assistance Program, including mental health;
- Wellness Programs including weight loss, diabetes management, and high blood pressure management;
- Legal & Financial Services;
- Fun & Safe Environment
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