Parts Manager

Overview

Parts managers are responsible for product inventory, warranty and service support to external customers.

What responsibilities will I have?

• Knowledge of company parts inventory titles/names and uses
• Develop and manage the parts and warranty process for a manufacturing or product import company.
• Set strategy for support standards for critical items and new product introductions.
• Set and approve warranty and service-policy matters.
• Develop key relationships with manufacturer to negotiate warranty, product performance and service.
• Ensure technical information, bulletins, product upgrades and recalls are effectively managed.
• Assist in the management of dealer/technical representative service, maintenance training and dealer’s customer installation process.
• Responsible for ensuring progress on preventative customer care activities.
• Set the priorities for service and customer care actions.
• Serve as a communicator between the customer and service staff.

What education and training is required?

An associate’s degree in business or mechanical field is required.

To pursue a career as parts manager:

The following high school courses are recommended:  agricultural education, mathematics, business and computer courses.

Where can I work?

As a parts manager you can work for a parts retailer, equipment dealer or a salvage yard.

Future Job Market / Outlook

The future outlook for a parts manager will be good over the next five years.

Suggested Professional Organizations and Associations

• National Ag Retailers Association
• National Association of Equipment Dealers
• Regional equipment dealer associations