As a Service Manager for Walinga USA, you will play a pivotal role in ensuring our customers receive top-notch service and support for their agricultural equipment. You will be responsible for overseeing the daily operations of the service department, ensuring efficient scheduling, high-quality repairs, and superior customer satisfaction. This role involves managing service personnel, coordinating with parts and sales teams, and maintaining compliance with company standards and safety protocols. If you have a passion for agriculture and a knack for managing service departments, this is the perfect opportunity for you!
Responsibilities
- Oversee all service department operations, ensuring timely, high-quality maintenance and repairs.
- Supervise, train, and support service technicians and administrative staff.
- Schedule and prioritize service work to maximize efficiency and customer satisfaction.
- Communicate with customers to provide estimates, updates, and resolve issues promptly and professionally.
- Monitor department performance metrics, including productivity, turnaround times, and warranty claims.
- Coordinate with parts, sales, and operations teams to ensure smooth workflow and clear communication.
- Oversee inventory and material management for the service department, ensuring parts availability, accuracy, and cost control.
- Work closely with the parts department to forecast demand, manage reorder levels, and minimize downtime due to shortages.
- Maintain accurate service records, invoices, and warranty documentation. Ensure all work complies with safety standards, manufacturer guidelines, and company policies.
- Develop and implement strategies to improve service efficiency and profitability.
- Manage departmental budgets, control costs, and monitor inventory levels
- Foster a positive, team-oriented work environment focused on quality and customer care.
Qualifications
- Associate or bachelor’s degree in business, agriculture, mechanical, or related field (preferred)
- Previous leadership or supervisory experience required.
- Experience in agricultural, heavy equipment, or industrial service environments is strongly preferred.
- 3–5+ years of experience in service operations, maintenance management, or a related technical field.
- Strong leadership, communication, and customer service skills.
- Ability to manage, train, and motivate a team of technicians.
- Proficient in scheduling, workflow management, and service reporting systems.
- Solid mechanical and technical understanding of equipment and repair processes. Strong problem-solving and decision-making abilities under pressure.
- Excellent organizational and time-management skills.
- Working knowledge of safety standards, warranty processes, and compliance requirements.
- Basic proficiency with Microsoft Office and service management software (e.g., CDK, DealerTrack, etc.).
Other Requirements
- Valid driver’s license and clean driving record.
- Willingness to work extended hours or weekends during peak seasons.
- Commitment to maintaining high standards of service quality and integrity.
Why you’ll love it here Walinga USA is a leader in the worldwide Ag Industry for customized manufacturing of bulk feed trailers with locations in Canada, Michigan, Iowa and Australia. Walinga USA takes pride in quality craftmanship and superb customer service and satisfaction.
We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our comprehensive benefits package designed to support you at every stage of your career.
Join us as we make a difference in the agricultural sector by providing exceptional service that keeps our customers’ equipment running smoothly!
Interested in joining out Team? Submit your application by clicking on APPLY TO THIS POSITION.
It is the policy of Walinga USA Inc not to discriminate against any applicant for employment, or any employee because of age, color, race, sex, gender expression, parental or marital status, disability, national origin, religion or veteran status.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
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