Service Writer

Overview

A service writer supports a service manager and assists in the daily operation of the service department by maintaining records and documentation associated with servicing of equipment.

What responsibilities will I have?

• Answer phone calls in the service department and waits on customers at the service counter
• Assist in scheduling work, answering questions and advising on repairs within established guidelines
• Communicate with customers on additional repairs needed and obtains approval
• Start repair orders, enter tech notes and parts on orders, review for accuracy and obtain service manager approval before finalizing
• Process warranty claims including computation of charges and filing with the correct manufacturing company in a timely, accurate manner; follow up to be certain that claims are paid
• Assist service manager in coordinating special promotions, clinics and other departmental events
• Generate reports and completes other paperwork as requested
• Review technician time postings for accuracy and assists time reporting
• Assist customers with picking up, dropping off, loading and unloading equipment
• Coordinate transportation for equipment coming and going between the dealership and customer sites 
• Work with delivery drivers and third party vendors to assure timely pickup & delivery
• Assist the service manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources

What education and training is required?

A high school diploma is required.  Technical knowledge of agriculture or construction equipment is a plus which may be obtained through an associates degree.

To pursue a career as a service writer:

The following high school courses are recommended:  agricultural education, mathematics, business courses and computer courses.

Where can I work?

Service writers are employed by equipment dealers or other mechanical service provider.

Future Job Market / Outlook

The future outlook for a service writer will be good over the next five years.

Suggested Professional Organizations and Associations

• North American Equipment Dealers Association
• Regional Equipment Dealer Associations
• National FFA Alumni Association